The Customer Service Representative (Healthcare Account) role involves providing exceptional customer service to patients and healthcare providers. This position requires strong communication skills, empathy, and the ability to resolve inquiries and issues efficiently.

Key Responsibilities:
* Answering inbound calls and addressing customer inquiries related to healthcare services.
* Providing accurate information about medical procedures, insurance coverage, and billing inquiries.
* Resolving customer complaints and escalating complex issues to appropriate departments.
* Maintaining detailed records of customer interactions and transactions.
* Adhering to HIPAA guidelines and ensuring patient confidentiality.

Required Skills:
* Excellent communication and interpersonal skills.
* Strong problem-solving abilities.
* Knowledge of healthcare terminology and procedures.
* Ability to navigate customer service software and systems.