CarBae is looking for a passionate and dedicated Customer Service Representative to join our growing team. As a key point of contact for our customers, youll play an essential role in ensuring an excellent experience for those using our convenient doorstep car oil change services. Responsibilities: Answer customer inquiries via phone, email, or chat. Assist customers with service booking, troubleshooting, and any issues related to their appointments. Provide clear information on services, pricing, and company policies. Manage customer feedback and resolve complaints professionally. Process orders and follow up with clients as needed. Maintain accurate customer records and update service logs. Requirements: Excellent communication and interpersonal skills. Strong problem-solving abilities. Previous experience in customer service (preferred but not required). Ability to multitask in a fast-paced environment. A positive attitude and a team player.