We are seeking a friendly and professional Guest Relations Officer (GRO) to provide exceptional service to our guests. The GRO will be the first point of contact for guests, ensuring a welcoming and positive experience from arrival to departure.

Key Responsibilities:
* Greet guests with a warm and friendly welcome.
* Assist guests with inquiries and provide information about the restaurant.
* Handle guest complaints and resolve issues promptly.
* Ensure guest satisfaction throughout their dining experience.
* Maintain a professional and courteous demeanor at all times.

Required Skills:
* Excellent communication and interpersonal skills.
* Strong customer service skills.
* Ability to handle difficult situations with grace.
* A positive and welcoming attitude.