We are looking for a Guest Relation Executive to ensure our guests receive exceptional service and have a memorable experience. You will be the main point of contact for guests, addressing their needs and exceeding their expectations.

Key Responsibilities:

• Greet guests upon arrival and ensure a smooth check-in process.
• Respond to guest inquiries and resolve any issues promptly and efficiently.
• Provide information about hotel services, local attractions, and dining options.
• Maintain a high level of guest satisfaction by anticipating their needs.
• Coordinate with other departments to fulfill guest requests.

Required Skills:

• Excellent communication and interpersonal skills.
• Strong problem-solving abilities.
• Ability to work in a fast-paced environment.
• Proficiency in English; knowledge of additional languages is a plus.