Job Overview

We are seeking a dedicated and customer-focused Healthcare Customer Service Representative to join our remote team. The Customer Service Representative will be responsible for providing exceptional service to patients and healthcare providers, resolving inquiries, and ensuring customer satisfaction. This role requires excellent communication skills, problem-solving abilities, and a passion for helping others.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Provide information about healthcare services, policies, and procedures.
• Resolve customer complaints and issues in a timely and professional manner.
• Document customer interactions and maintain accurate records.
• Collaborate with other departments to ensure customer satisfaction.

Required Skills

• Excellent communication and interpersonal skills.
• Strong problem-solving abilities.
• Proficiency in computer applications and customer service software.
• Ability to work independently and as part of a team.