Overview

We are seeking a dedicated and customer-focused Healthcare Customer Service Representative to join our remote team. The Customer Service Representative will be responsible for providing exceptional service to our patients and clients, resolving inquiries, and ensuring a positive experience. The ideal candidate will have excellent communication skills, a strong problem-solving ability, and a passion for helping others.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Provide accurate and timely information about healthcare services and products.
• Resolve customer complaints and issues in a professional and efficient manner.
• Document customer interactions and maintain accurate records.
• Collaborate with other team members to ensure customer satisfaction.

Required Skills

• Excellent communication and interpersonal skills.
• Strong problem-solving and conflict resolution skills.
• Ability to work independently in a remote environment.
• Familiarity with healthcare terminology and processes.