Overview

We are seeking a dedicated and customer-focused Healthcare Customer Service Representative to join our remote team. The Customer Service Representative will be responsible for providing exceptional service to our patients and clients, resolving inquiries, and ensuring a positive experience. The ideal candidate will have excellent communication skills and a passion for helping others.

Key Responsibilities

• Respond to patient inquiries via phone, email, and chat.
• Provide information about healthcare services, insurance coverage, and billing inquiries.
• Resolve customer complaints and issues in a timely and professional manner.
• Document all customer interactions and maintain accurate records.
• Collaborate with other departments to ensure customer satisfaction.

Required Skills

• Excellent communication and interpersonal skills.
• Strong problem-solving abilities.
• Proficiency in computer systems and software.
• Ability to work independently in a remote environment.