Job Overview

We are seeking a dedicated and customer-focused Healthcare Customer Service Representative to join our remote team. The Customer Service Representative will be responsible for providing exceptional service to our patients and clients, addressing inquiries, and resolving issues in a timely and professional manner. The ideal candidate will have excellent communication skills and a passion for helping others.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Provide accurate information about healthcare services, insurance coverage, and billing inquiries.
• Resolve customer complaints and issues, escalating complex cases as needed.
• Maintain detailed records of customer interactions and transactions.
• Ensure compliance with all healthcare regulations and standards.

Required Skills

• Excellent communication and interpersonal skills.
• Strong problem-solving abilities.
• Proficiency in computer applications and customer service software.