We are seeking a dedicated Healthcare Customer Service Representative to provide exceptional support to our patients and members. The Customer Service Representative will handle inquiries, resolve issues, and ensure a positive experience for everyone we serve.

Key Responsibilities:

• Answering inbound calls and emails from patients and members.
• Providing information about healthcare services and benefits.
• Resolving customer complaints and issues in a timely manner.
• Documenting all interactions and transactions accurately.
• Collaborating with other departments to ensure customer satisfaction.

Required Skills:

• Excellent communication and interpersonal skills.
• Strong problem-solving abilities.
• Proficiency in computer systems and software.
• Ability to work independently and as part of a team.