We are seeking a Triage Engineer with expertise in RDK-B to provide first-level support and troubleshooting for our products. The ideal candidate will be responsible for analyzing and resolving technical issues, escalating complex problems to the appropriate teams, and ensuring customer satisfaction.
Key Responsibilities:
• Provide first-level support for RDK-B related issues.
• Troubleshoot and resolve technical problems.
• Escalate complex issues to the appropriate teams.
• Document and track incidents.
Required Skills:
• Knowledge of RDK-B.
• Strong troubleshooting skills.
• Excellent communication skills.
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